Apply over two decades of computer and telecommunications technical experience toward supporting a company's information technology infrastructure and delivering superior customer satisfaction.
Microsoft Office 4.3/97/2000, Microsoft Word, Excel, Mail and PowerPoint, Lotus 123, WordPerfect, FTP, Netscape, Internet Explorer, 3270 Terminal Emulators, CorelDraw, Adobe PhotoShop, Norton Utilities, PCAnywhere, Laplink, Quarterdeck, McAfee Virus Scanner.
Develop and support custom database applications as well as intranets.
Access, Paradox, HTML, RPG, JAVA, C, C+, Small C., Cobol 74,
Windows 2000, Windows NT 4, Windows ME/98/95, Microsoft WFW 3.11, Novell NetWare 2.X, 3.1x, 4.11, LANtastic, MSDOS 3.x - 6.22
Implemented OS migrations: Microsoft WFW 3.11 to Microsoft Windows 95 to Microsoft Windows 98, MSDOS to Microsoft WFW 3.11. as well as hardware and application migrations.
Configured-to-order personal computers
Scheduled and prioritized hardware job orders for bench technicians
Diagnosed and repaired all brands of personal computers, monitors, terminals, printers
Installed Hubs, Switches, HP JetDirect, Multiplexers
FCC - Radio Telephone First Class with RADAR endorsement.
Managed local digital phone system; including Lucent Definity System PBX, and network,
voicemail and phone patch panels
Supported Microsoft Mail and remote access servers as well as related communications
devices
Administered NT 4.0 WAN/LAN with Multiple Domains
Provided technical support for NT WAN/LAN infrastructures
Administered 100+ user Novell NetWare 3.12 Token Ring WAN spanning two local locations and
corporate
Managed over 100 workstations across a state-wide Novell NetWare 3.12 Ethernet WAN
Maintained Linux Sendmail and Novell NetWare print servers
Supported data connectivity; including TCP/IP and IPX protocols
Administered Windows NT SMTP Gateway for corporate intranet
Designed and implemented Both NT & Novell LAN's, including workstations, servers,
print servers, hubs and cabling, and network-based application software
Planned, installed, and maintained premise data cabling, hubs, and routers
Provided frontline end-user support for network-based software applications
Teamed with corporate IS support group to diagnose and correct issues
Conducted software application training
Provided end-user service and support for both stand-alone computers and LAN/WAN settings.
Net.Admin.
Provide WAN/LAN troubleshooting for the NT Domain Infrastructure
Configure and implement NT Servers utilize RAID 5 sub system
Responsible for technical support for both corporate and remote offices
Configure and implement NT workstations
Administer NT user accounts
Implement Corporate Enterprise backup system
Provided support for Linux Mailserver
Developed and maintain corporate websites
Provided support for the asynchronies equipment "MUX's, RAN's, Modems, Dumb
Terminals"
Service Manager
Responsible for scheduling and prioritizing of job orders for bench technicians
Configuring custom personal computers
Designed and implement Novell NetWare LAN's, including workstations, servers, hubs and
cabling
Service and support for both stand-alone computers and local area networks
Install and maintain data cabling "Thick & Thin Ethernet, Twist Pair, CAT3 &
CAT5"
Install software applications and support
Consultant/Troubleshooter/Technician
Independently employed as consultant for several businesses and schools in the New Orleans
area
Install and upgrade equipment and software for Hewlett Packard (Baton Rouge office, 20+
sites)
Install and upgrade equipment and software for Ford Motor Co. (SBDS Robots, 25+ sites)
References Available upon request:
updated 21-11-2002